Refund policy

30-Day Return and Refund Policy for Scared to Wear New Brands

Effective Date: [10/24/24]

At Scared to Wear New Brands, we understand that trying new products can be a leap of faith. To make your experience worry-free, we offer a straightforward 30-day return and refund policy.

1. Eligibility for Returns
- Items must be returned within 14 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Certain items, such as intimate apparel or custom orders, may be final sale and not eligible for return. Please check the product description for details.

2. How to Initiate a Return
- To start a return, please contact our customer service team at [info@scaredtowearnewbrands.com/(919)-923-7685].
- Provide your order number and the reason for the return.
- Our team will guide you through the return process and provide a return shipping label if applicable.

3. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process
- Once we receive your returned item, it will be inspected. You will receive an email notification regarding the status of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

5. Exchanges
- If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Customer Support
- If you have any questions or need assistance, please reach out to our customer service team at [info@scaredtowearnewbrands.com/(919)-923-7685]. We are here to help!

We appreciate your trust in Scared to Wear New Brands and hope you enjoy your new finds!